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Resilience Coach 

The Carolina Collaborative for Resilience (CCR) provides caring and compassionate support by pairing students with Resilience Coaches – a team of diverse faculty and staff who receive specialized training to provide non-clinical support to students who may be coping with challenges related to race, identity, and belonging. Resilience Coaches are expected to affirm the race, culture, ability, and identity of all students seeking support. Resilience Coaches provide a safe space for students to share their stories and facilitate connections between students and critical campus support units (Office of Dean of Students, CAPS, CHS, Student Wellness, etc). The Carolina Collaborative for Resilience resides organizationally within the University Office for Diversity and Inclusion. Resilience Coach supervision is provided by the program director.  

Eligibility Requirements 

  • Full-time faculty and staff employed at Carolina for at least two years 
  • Completion of FERPA and Title IX training within 12 months of application (required) 
  • Faculty and staff who have proactively completed at least two trainings related to special populations and/or mental health at UNC (Carolina Firsts, Green Zone, Haven, Mental Health First Aid, Safe Zone, UndocuCarolina, etc.) (required) 
  • Applicants must have the ability to recognize and affirm the dignity, value, belonging, and worth of all students 
  • Applicants must have the ability to perceive and manage emotions.  
  • Applicants must be available to complete all Resilience Coach training activities during the summer (June-August)– including mock coaching sessions and evaluations. 

Resilience Coach Expectations and Responsibilities 

Resilience Coaches are expected to serve a minimum one-year term. Each Resilience Coach should anticipate supporting, at minimum, 20 students. Individuals should plan to allocate approximately 5 hours per week to this effort in addition to their primary responsibilities. Additionally, Resilience Coaches are required to attend regularly scheduled team meetings (1 hour each month) and complete all Resilience Coach training program activities. Each Resilience Coach is responsible for ensuring that this work does not conflict with the primary responsibilities of their role. Applicants must discuss this opportunity with their direct supervisor; provide a letter of support from their direct supervisor; required at the time of application.  

Resilience Coach Responsibilities 

  • Uphold FERPA and protect the confidentiality of student information, as appropriate 
  • Affirm the identities of all students 
  • Review student support request and provide initial outreach and support within 24-48 hours 
  • Document interactions with case note management system within 24 hours of student meeting 
  • Report incidents of potential Title IX violations immediately 
  • Coach students in exploring opportunities for additional support within the campus community 
  • Facilitate connection between students and campus resources. Coordinate referrals to campus resources, as appropriate 

Application Requirements 

  • Completed application
  • Recommendation from direct supervisor confirming their support of your participation with this program (~approximately 5 hours/week for one year – Fall, Spring, and Summer) 
  • Supporting documentation:  
    • Required – Evidence of FERPA and Title IX training completion 
    • Required – Evidence of completion of at least two training activities: Carolina Firsts, Green Zone, Haven, Mental Health First Aid, Safe Zone, UndocuCarolina, etc. 

Deadline: May 13, 2022, 11:59 p.m. ET



For detailed program information, please visit our website. 

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