Service with a Smile
One of the first things you notice about Mrs. Margie Scott is her smile. As the first person that students meet when they come into the Inclusive Student Excellence office in the Diversity and Multicultural Affairs suite in SASB North, Scott’s warm welcome and enthusiastic greeting is contagious. She is often the first point of contact for students and parents who call looking for information about the recruitment and visitation programs offered by UNC Diversity and Multicultural Affairs (DMA). Mrs. Scott’s patience and empathy have garnered her mounds of thank-you notes from families, prospective students, and current students.
Students who work with Margie will tell you that she is their cheerleader, their advocate, and their role model. Her ability to embody the vision and mission of Carolina: to make our campus welcoming and inclusive have earned Mrs. Scott a peer recognition award for customer service. The award, presented by the UNC Employee Forum on May 29, 2014 recognizes someone who serves the University on the front lines. DMA has over 2,000 high school students who apply to be part of our pipeline programs and many of them have questions or have family members who want to be reassured that their children’s needs are being met.
In her nomination letter co-workers cited her warmth and graciousness. “She is always such a positive person to work with and she has such encouraging words to share with students,” said one nominator. Her nomination went on to cite her empathy and a deep belief in equity and inclusion.
“Being chosen,” said Mrs. Scott, “confirms for me that the service I give every day has a positive impact on the students, the parents, Diversity and Multicultural Affairs, and the University, and more than that—my work is appreciated. I’m always surprised and elated when I win something, and being the recipient of the Employee Forum Customer Service Award is no exception.”
Grateful parents write notes about her caring spirit and the time she takes to listen to their needs, current students come to her frequently for encouragement and a hug, and students who have graduated come back to thank her for all she did to help them through their time at Carolina.
“As a colleague, she has been inspirational in her commitment to inclusive excellence in the work that we do and the way that we communicate with our campus and community members,” says Sharbari Dey, education programs coordinator for DMA and Scott’s nominator. “Working with Margie is a delightful opportunity and I am sure the many students and families whom she has touched agree with me.”
A native of Mrytle Beach, Sc., Scott has over 10 years of service at UNC-Chapel Hill and currently serves as administrative program specialist. She is active in her local community and church in Durham. A breast cancer survivor, Scott also volunteers her time to support persons affected by cancer and participates in the annual Triangle Komen Race for the Cure.
About the Employee Forum
The Employee Forum consists of SPA and EPA Non-Faculty Employees elected by their peers and seeks to continually improve the quality of life at The University of North Carolina at Chapel Hill for its Students, Faculty, and Employees through mutual understanding, recognition of Employee contributions, and respect for the worth of the individual.